[Sample template — review with a legal advisor before publishing. Delete the sections below that don't apply to your shop.]
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Dated accommodation, rentals, catering or leisure services
Services tied to a specific date or period of performance — accommodation other than for residential purpose (hotels, vacation rentals), vehicle rental, transport of goods, catering and leisure services such as event tickets — are excluded from the right of withdrawal — Art. 16(l) of Directive 2011/83/EU.
Utilizza questo modulo per esercitare il tuo diritto di recesso ai sensi della normativa UE applicabile in materia di tutela dei consumatori. L'invio del modulo registra la tua richiesta e ti invieremo una conferma via e-mail; tuttavia, ciò non implica di per sé l'accettazione del recesso.
Il recesso è soggetto ai termini e alle condizioni di legge: il periodo di 14 giorni (per i beni, a decorrere dalla consegna; per i contenuti digitali, dall'inizio del download) e alle eccezioni legali al diritto di recesso. Verifichiamo tali condizioni prima di confermare la richiesta, pertanto l'invio della richiesta non ne garantisce automaticamente l'accettazione.
Modulo di recesso da (Annex I.B of Directive 2011/83/EU)
Compilare e restituire il presente modulo solo se si desidera recedere dal contratto.
A:Ideamarmo | Mosaico In Marmo Su Misura | Marmo Personalizzato
Via la Bella,152
37015 Ponton di Sant’Ambrogio di Valpolicella
VR
Italia
Email: info@ideamarmo.com
Phone: [Phone number, if any]
Con la presente io/noi comunico/comunichiamo il mio/nostro recesso dal contratto di vendita dei seguenti beni / per la fornitura del seguente prodotto:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Fonte: Allegato I, parte B della direttiva 2011/83/UE del Parlamento europeo e del Consiglio sui diritti dei consumatori.
